Contacting ghostino-casino.uk about our Ghostino coverage
Start playingWriting to our editorial team
This page covers [email protected], the inbox for questions about our content on Ghostino – corrections, sourcing queries, or anything you think we've got wrong. We reply within 48 hours.
We don't hold your Ghostino account, your deposits or your withdrawals – those sit with the operator, not with us. If your message is about your own account, the next section tells you where that actually needs to go.
What we can help with
- Factual errors or outdated figures in our Ghostino pages
- Questions about how we sourced a particular claim
- Feedback on missing or unclear information
- General queries about this site itself
What to have ready before you write to us
A quick note with no context takes longer to answer than one with detail attached. Tell us which page you're on, which section or figure you're asking about, and – if it's a correction – what you believe the accurate figure or term is.
If your query touches your own Ghostino account rather than our content, the account email, the rough date or time of the issue, and any reference number shown on screen all help – though that detail needs to go to the operator's own support, not to us.
Getting help with your Ghostino account
Deposits, withdrawals, bonus wagering, identity verification and technical issues on the Ghostino site itself are matters for Ghostino's own support team, reachable through email or live chat. We can point you to the right channel; we cannot action a withdrawal, adjust a bonus, or override a verification check on the operator's behalf.
If you're chasing a withdrawal or a verification request, keep any confirmation emails and screenshots – they're what the operator's own team will ask for first.
What happens after you write in
We read every message that reaches [email protected] and reply within 48 hours where a reply is warranted. Corrections we accept get made on the page directly; we don't run a public changelog, so a fixed figure simply appears updated the next time you check.
Making a complaint
A complaint about our own content – something inaccurate, misleading or out of date – belongs at [email protected], and we treat it as a correction request first. A complaint about money, a bonus decision, or an account action belongs with Ghostino's own support channels, since that's where the decision was actually made.
Support for your gambling, not just your account
If gambling has stopped feeling like entertainment, that's worth acting on regardless of whether your query is with us or the operator. Free, confidential support is available around the clock through GamCare and the National Gambling Helpline on 0808 8020 133, and through BeGambleAware. This site and the games it covers are for players aged 18+ only.
You must be 18 or over (18+) to use this site or contact us about it. Support with gambling is free and confidential at BeGambleAware.org.